commercial-info.ca@franke.com (TEL) 1-855-446-5663 (FAX) 1-866-227-3050 Conditions, Policies and Procedures Prepaid Freight All Franke Commercial products are eligible for prepaid shipping (minimum 800 lbs., total order requirement) and can be combined with other eligible Kindred products, speci fica lly Kindred Steel Queen and Kindred Collection. Franke Commercial products are neither eligible for, nor considered in the calculation of Jumbo Discount. Payment terms are 2% - 30 days, net 45. Loss or Damage in Transit on Collect Shipments Our liability ceases upon delivery of the goods to the carrier at our factory. Claims resulting from damage or loss in transit are to be made by the consignee against the carrier. We monitor the performance of our selected carriers to ensure quality service. Returns Policy Any returned goods must be accompanied by a RETURN GOODS AUTHORIZATION which must be provided by the sales representative in your territory . If the goods are not defective, a 25% restocking fee will be assessed by our representative upon inspection. NON-RETURNABLE: 1) Custom made sinks. 2) Sinks with custom hole drillings (models ending with “-X” 3) Obsolete products which are not included in current catalogue. Limited Warranty Franke will, at its option, repair any defective product, replace any defective product or refund the purchase of any defective product covered by the warranty set forth on the LIMITED BUYER WARRANTY page. Procedure for Custom Sink Ordering Requests should be accompanied by a thoroughly completed copy of the check list as furnished in the CUSTOM SINKS section. A sketch would be helpful in many cases. Job names and quantities must be provided. A quote will be returned, based on the information you provide. An approval drawing will not be prepared until we receive a purchase order, at which time we will prepare the drawing and return it for approval by the speci fi er. Allow up to 48 hours for generation of the drawing. Production will not proceed until Franke Commercial has received the signed approval drawing. To receive a quotation please contact Commercial Quotation Specialist, Tracy Irvine: 1-855-446-5663 (telephone) 1-866-227-3050 (fax) commercial-info.ca@franke.com (email) Product Certi fi cation Franke Commercial Systems is committed to product certi fi cation. We strive to have all our products designed and certi fi ed to meet all applicable standards. ANSI A117.1 refers to: Accessible and usable buildings and facilities. CSA B651-04 refers to: Accessible design for the built environment ADA refers to: Americans with disabilities act guidelines. Check local codes to ensure compliance. NSF/ANSI Standard 61 refers to: Annex G (weighted average lead content of <=0.25%) and is in compliance with California’s Health and Safety Code Section 116875 (commonly known as AB1953). Models covered by this speci fi cation comply with all known Plumbing Codes. Listed by Underwriters’ Laboratories to U.S. and Canadian standards. LEED Statement The Green Building Certi fi cation Institute (GBCI) team of LEED Accredited Professionals have performed a bench- mark analysis of Franke Commercial Systems’ sink ware and determined that these products may: 1. Improve Building Durability 2. Reduce Demand for Raw Materials 3. Improve Indoor Environmental Quality GBCI believes that several characteristics of Franke Com- mercial’s sinkware are congruent with green building principles and, as such, these products may be considered applicable to high performance buildings and also may contribute meaningfully to green building projects that pursue a LEED Certi fi cation. For full details of your selected product, feel free to contact us. We reserve the right to modify the dimensions, the manufacture and the models, according to the requirements of development of the products in progress.
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